I am extremely grateful for EPS Properties.
I felt like they went above and beyond with the service provided.
Mr Osman specially took the time to go that extra mile -
Very easy to deal with, always happy to help and very quick to respond to any queries.
Super efficient - the whole process took less than a week to happen!!
Staff was super friendly and professional through out.
Their website was easy to navigate and done to a high standard.
Great company! ... would highly recommend to anyone.
Esra has helped greatly in guiding me through the complicated process securing a tenancy. Her kind support resulted in finding a great flat that suits my needs perfectly. Having queried with multiple agencies in the past, I am amazed by the highly-streamlined workflow of EPS properties which is noteworthy - logical and smooth to provide great efficiency for the tenant, and I believe perhaps the landlord, too. Response was quicker than I anticipated every time, perhaps a standard difficult for others to surpass. Many thanks Esra!
Thanks for EPS and Hasan for helping us find a rental property. We moved to the UK and had found it difficult to find a property that suited us and was in our budget. Hasan and the team did an exceptional job with solving that problem for us. Thanks
My personal experience as a tenant for 1 year was on the whole very positive - we were given plenty of notice for viewings, fees were transparent, emails were answered quickly and any issues with the flat were resolved without a fuss. They were certainly a lot better than my previous experience with a (very highly rated!) estate agent in London, who didn't manage to do any of theses things!
Hasan, did everything he could to help us to stay within our budget and get a great flat, honestly so amazing and very lucky to have had him as our state agent!
EPS were always pleasant and efficient during our tenancy, they were agreeable when we wanted to leave our tenancy early and easy to work with. There were not any major problems during the tenancy to be dealt with, however they were helpful with smaller things that needed sorted. Fees are reasonable for the area. Small family company means you can always speak to the right person when required. They were good liaisons with the landlord and were always honest about property condition. Would recommend to others.
we received an amazing service from this agency, friendly staff and very professional and polite, and specially Mr Hasan Osman, I will recommend.
I have worked closely with EPS for several months and have found them to be a letting agency with very high standards and without a doubt a professional service.. always prompt and certainly on the ball with their clients... honest reliable and friendly team ....highly recommended
EPS has been managing our three flats since 2008. I can easily say that they are the best thing I have seen so far in the financial side of my life! Why? Accessible, responsible, fast, caring, professional, much more than "value for money". God forbid, if they ever wanted to leave this very complicated business, I would sell the properties straightaway!
We have been tenants with Esra for 5 1/2 years (our then 5 months baby is now at school!) Everyone at Esra has bent backwards to answer our calls/emails and concerns. From the word go, we felt welcomed, valued and being cared for. The agency-landlord relationship has been outstanding.
As we are searching for properties to rent again, I find myself talking to answer machines most of the times. When you call Esra, you will talk to Hassan or Susan, o Sharon and they will know your name as well.
I'm very grateful to Esra and our landlord for trusting us, and caring for us.
***** 5 stars (******6 stars if it's an option).