Tenants

Before paying your initial fees, we must have the following documents returned to us and checked:

TENANT APPLICATION FORM
TENANT REFERENCE FORM
A RIGHT TO RENT FORM

Should you wish to make an application for tenancy – please contact us by email help@eps.properties or telephone  us on 01223 414400.

STAGE 1

You will need to fill in the above forms and return to us immediately (scanned copies are accepted).

You will need to supply us with photographic ID; copy of Passport/Visa is required

Please obtain a share code from https://www.gov.uk/prove-right-to-rent/get-a-share-code-online and pass this code to us

You will also need to pay a holding deposit of one week’s rent; this will be set against your full deposit.

DO NOT PAY THE HOLDING DEPOSIT UNTIL YOUR APPLICATION HAS BEEN ACCEPTED  

STAGE 2

• Your tenancy agreement will be sent to you to review and sign.
• We will then require you to pay the remainder of the full deposit.
• Your deposit will be protected and a certificate with full details will be issued to you

STAGE 3 – FINAL STAGE

• You will be required to make a Payment of your first apportioned rent in full, which we must receive as clear funds in our account, a minimum of two weeks prior to the check in date.
• Confirmation of check in date and time to collect your welcome pack and keys will be emailed to you (Mon-Fri 12am-4pm)

WE ONLY ACCEPT PAYMENTS BY BANK TRANSFER:  SEE ATTACHED

Lloyds TSB Bank:  The Lettings Partnership

Account Number: 37464160   Sort code: 30-67-82

Please quote the first line of the rental address when making a bank transfer

The Tenancy Deposit Scheme (TDS) is indeed an important aspect of rental agreements in England and Wales, providing security and peace of mind for both landlords and tenants. Here’s a brief overview:

Government Approval: TDS is a government-approved tenancy deposit protection scheme. Operated by TDS: It’s managed by the UK’s leading provider of deposit protection and dispute resolution services.

Legal Requirement: Landlords and letting agents are legally required to protect deposits on assured shorthold tenancies.

Membership: EPS is a member of the custodial tenancy deposit protection scheme, which offers free, impartial dispute resolution services for any disagreements regarding the division of the deposit.

This scheme ensures that tenants’ deposits are protected during their tenancy and that any disputes at the end of the tenancy can be resolved fairly and without unnecessary difficulty.

Deposit Collection: The maximum legally allowed deposit, equivalent to five weeks’ rent, is collected and paid to the Tenancy Deposit Scheme (TDS).

Documentation: A Deposit Certificate is issued by the TDS, and copies are distributed to the agent, landlord, and tenant. A Prescribed Information Form is also sent to the tenant for signature.

End of Tenancy:
A full check-out inventory is conducted and compared with the check-in inventory.
If necessary, cleaning, repairs, or decoration are arranged.
The tenant is informed of the intended deductions from the deposit.

Resolution:
If the tenant agrees with the deductions, the TDS pays the agent, who then pays the contractor.
If the tenant disagrees, a Landlord’s Statutory Declaration is sent to the TDS with evidence for the deductions.
The TDS provides an impartial dispute resolution service, and their decision is final with no appeal.

EPS Properties will be what’s known as the ‘Controller’ of the personal data you provide to us.

We only collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, email, phone number.

Why we need your data We need to know your basic personal data to provide you with on-going organisational updates and your required services in line with this overall contract.

We will not collect any personal data from you we do not need to provide and oversee this service to you. What we do with your data All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. This also includes Cyber Security. How long we keep your data We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Your information we use for contacting you / marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. What we would also like to do with your data We would however like to use your name, address and email address to inform you of our ongoing services and similar products. This information is not shared with third purposes, and you can unsubscribe at any time via email notification.

What are your rights If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated, please use email susan@eps.properties

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.