Covid-19 Tenant Help
1. Do I have to pay my rent
Short Answer is Yes. Government guide lines are telling tenants to pay their rent, when they can. The Government announced an 80% help package for renters. It is the Tenants’ responsibility to contact their local authority. www.gov.uk/employment-support-allowance
2. Can I negotiate my rent
This will only be possible if you contact us directly, to discuss your details and circumstances. Generally, we find the Landlord is willing to negotiate with the tenant. You should contact Susan asap. firstname.lastname@example.org
3. Can I end my contract early
There is a possibility of this, as long as your Landlord agrees to it. So, if are thinking of this, you need to contact email@example.com to process an early surrender or early termination of contract, what ever is agreed between you and your landlord.
4. How will I get my deposit back
For the return of your deposit, you will need your Unique Repayment Number for the DPS Custodial Scheme and you need to contact them directly. Check your Certificate of protection, that was given to you on arrival at your check-in, this will have all the details that you need.
if your deposit is protected with the Insurance scheme you should contact firstname.lastname@example.org . Please contact Susan regarding any queries you may have.
5. Will I be able to change the date I pay my rent
This is usually not possible, as your Tenancy Agreement shows the date you should pay your rent. However, we are here to help and you should contact us to discuss this further. Please contact Hasan email@example.com.
6. What funding can I apply for
There is a lot of funding out there, to help tenants.
One of the most useful website I found is
You should visit this site to see what is available for you and what you are entitled to.
7. What is a Check-in with no inventory
A check in inventory is evidence to show how you found the property on your arrival. You have time to look this over and confirm if you agree then return to us, with your comments. We have always used an independent Inventory Company to produce this. If further restrictions stop the Inventory Company from working, then we will have to use a different system, based on the latest inventory available and your comments.
8. What is a Check-out with no inventory
A check out inventory is evidence to show how you left the property on your departure. We have always used an independent Inventory Company to produce this. If further restrictions stop the Inventory Company from working, then we will have to use a different system, based on the latest inventory available and your comments.
9. What happens if I can’t check-in
if you have to delay your check-in, please contact us immediately, so this can be re arranged. Please contact Esra firstname.lastname@example.org. We will do our utmost to re arrange for a convenient time for you.
10. What happens if I can’t check-out
This could be a serious problem, if we have a new tenant arriving after you. It is essential that you contact us as soon as possible, to work out what can be done. Please email Esra email@example.com
11. How do I report a maintenance/problem issue
As you can imagine, under such restrictions we are only dealing with real emergencies at this time. If you have an emergency or any concerns, please email Hasan firstname.lastname@example.org
12. How to keep in touch with your Agent
We are here to help you. Please feel free to contact us at any time.
Maintenance/repairs / Emergencies only – please contact Hasan
Rents, Deposit any Financial questions – please contact Susan
For all other issues or concerns – please contact Esra
We are here to help you. We can only help you if you contact us.
During these unprecedented times, it is very difficult for Landlords, Tenants and Agents, so we must work together.